CapitaLand Malaysia Mall Trust | Annual Report 2020

CapitaLand Malaysia Mall Trust (CMMT) is committed to the principles of delivering timely, objective and transparent information to our stakeholders. Our stakeholders include Unitholders, potential retail and institutional investors, analysts and the media. Guided by our Unitholders’ Communication and Investor Relations Policy, we advocate a regular, effective and fair communication channel with our stakeholders. The senior management and investor relations team proactively engage with the investment community to articulate strategy, performance and prospects to aid them in their investment decisions. Despite the disruptions caused by COVID-19 in 2020, the management and the IR team continued to regularly engage with CMMT stakeholders locally and globally through participation in one-on-one meetings, post-results briefings, teleconferences and roadshows to provide timely updates on the evolving COVID-19 developments and latest financial performance and prospects. Timely and regular engagement was crucial to articulate strategy, performance and prospects to aid them in their investment decisions. During the year, CMMT participated in the in the Maybank Investment Bank’s Malaysia REITS: The Past, The Present and The Outlook forum and shared insights on CMMT’s strategy, business prospects and market environment to outreach to institutional investors. CMMT is a member of the Malaysian Investor Relations Association (MIRA) and the Malaysian REIT Managers Association (MRMA). As at 31 December 2020, eight analysts covered CMMT and we monitor analyst, market and media reports closely as part of ongoing best practices. As part of best corporate governance practices, financial results are released immediately after the Board of Directors meetings followed by conference calls to the investment community to brief them on the financial performance, performance analysis of the assets and earnings outlook for the following quarter and financial year. The annual general meeting (AGM) is an important communication channel with Unitholders. Following the extension of time permitted by Bursa Malaysia as a result of the movement control order implemented by the Government to contain COVID-19, CMMT held its deferred AGM that was arranged as a fully virtual general meeting on 19 June 2020. Unitholders were encouraged to submit their questions prior to the fully virtual AGM and the Board of Directors and management team addressed their concerns and feedback during the virtual session. Following the conclusion of the AGM, the voting results were uploaded on Bursa Malaysia and made available on CMMT’s website. The Manager’s responses to substantial and relevant questions were also uploaded on CMMT’s website within 24 hours while the minutes of the AGM were also made available on CMMT’s website for greater transparency. General information on CMMT including property portfolio details, investor presentations and annual reports is updated regularly on the corporate website ( www.cmmt.com.my ). All news releases, presentation, circulars and announcements are also made available on both CMMT and Bursa Malaysia websites. CMMT’s unit price performance information is also available on CMMT’s website with 15-minutes lag time. Investors and the general public may sign up for email alerts to receive the latest updates on CMMT. They can also post queries to CMMT via a dedicated ‘Ask Us’ email address and queries are answered promptly. Jasmine Loo Investor Relations and Corporate Communications UNITHOLDER & MEDIA ENQUIRIES If you have any enquiries or would like to find out more about CMMT, please contact: Tel : +603 2279 9888 Fax : +603 2279 9889 Email : ask-us@cmmt.com.my Website : www.cmmt.com.my INVESTOR & MEDIA RELATIONS 43 BECAUSE TOMORROW MATTERS