CapitaLand Malaysia Mall Trust | Annual Report 2020

COVID-19 RESPONSE As we navigate through the global COVID-19 pandemic which has adversely impacted our daily lives and disrupted businesses, CMMT as a responsible corporate citizen committed to weather the challenges together with our retail partners and emerge stronger. In financial year 2020, CMMT introduced a wide range of support measures for its retail partners to help alleviate their cash flow and operational difficulties. These include: FINANCIAL SUPPORT › Committed up to RM35 million rent relief for non- essential services tenants which included 14-day rent waiver from 18 to 31 March 2020 and a second tranche of rent relief in a staggered manner › Flexible payment arrangement from May to December 2020 › 15% electricity discount from April to September 2020, as announced by the Government, were passed to eligible tenants OPERATIONAL SUPPORT › Flexible operating hours throughout Movement Control Order and Conditional Movement Control Order from 18 March to 9 June 2020 › Guidance on safety and hygiene standards › Sharing of resources for various services such as sanitising and disinfecting; installation of social distancing markers and procurement of surgical masks and hand sanitisers › Complimentary parking ranging from 2 hours to full day from March to June 2020 MARKETING SUPPORT › CapitaStar's Cash Back Now campaign › Complimentary roadshow space and advertising platform › Social media support Tenants participating in the Lazada collaboration Facebook Live Hour Offline and online collaboration with Lazada 23 BECAUSE TOMORROW MATTERS