CapitaLand Malaysia Mall Trust | Annual Report 2020

CMMT continues to place the well- being of our employees, tenants and shoppers as our top priority. We remain vigilant with the necessary precautionary measures in place. These include stepped up frequency of cleaning and disinfection in the malls, with a focus on key touch points at the common areas such as lift buttons, handrails and touch screens. We have also deployed the use of innovative technologies to enhance our cleaning and disinfecting routines. All high contact areas in all CMMT malls including lifts and lift buttons, door entrance buttons, handrails, touch screens, toilet cubicles and basins, family rooms and customer service counters have been coated with an anti-microbial disinfectant. Complementing the anti-microbial coating, we continue to clean and disinfect all high contact touch points at stepped up frequencies. All lift cars have also been installed with PhotoPlasma air disinfection system and this technology will energise atmospheric air into a plasma state, in turn eliminating air-borne and surface microorganisms such as virus and bacteria. The PhotoPlasma air disinfection system in lift cars is complemented by anti-microbial coating and general cleaning procedures to disinfect lift surfaces. In recognition of our efforts in in hygiene and safety standards, Gurney Plaza is the first shopping mall to be certified by the Penang state government’s COVID-19 Safety Accreditation programme for adherence to strict hygiene and safety standards. Installation of PhotoPlasma air disinfection system Anti-microbial coating is applied on all high contact areas Gurney Plaza is the first shoppingmall to be certified by the Penang state government’s COVID-19 Safety Accreditation Programme Care Ambassadors provide the necessary support and assistance to shoppers COVID-19 INITIATIVES 24 CAPITALAND MALAYSIA MALL TRUST • ANNUAL REPORT 2020